TERMS AND CONDITIONS
We built our company focused on a higher level of customer satisfaction. That includes being easier to do business with, and how we do it is explained below in plain English. All you need to know but without the fine print. That’s TOV.
TOV PAYMENT TERMS
Upon credit approval, terms for all orders are Net 30 (due 30 days after shipment) or Net CBD (cash before delivery). Pre-payment is required for all new accounts, and we accept all major credit cards, company check or wire transfer. Need a custom solution? Let’s talk about it.
SHIPPING – LOGISTICS
We’ll handle all logistics for delivery for all orders exceeding $550 unless you prefer to handle those details independently. For orders under $550, we won’t handle logistics and dealers must provide us a BOL or FedEx label. Unlike the protection of TOV arranged logistics, when Dealers handle their own we won’t negotiate freight or be responsible for associated costs or damages.
Every order leaves TOV Furniture guaranteed to be in good condition. We check it, check it a second time, and have made packing for shipment its own art form. After leaving our facility, claims for any damages that may have occurred during shipping should be filed with the carrier.
Unless a specific freight carrier is noted on the purchase order, we’ll choose the carrier at our discretion. We strongly advise that all shortages and or damages be noted on the Bill of Lading at the time of delivery. If not noted, you’ll be responsible for repairs and/or replacements.
We’re happy to help with this throughout the continental United States. Just give us the details and we’ll get it where it needs to go, safely, securely and with warehouses on both coasts, faster.
Everything we build reflects our pride, attention to production detail, insistence on the highest quality materials, packaging that sets a higher industry standard and commitment to customer satisfaction. But things happen, and from a chair leg to hardware, if you need something we’re here to help. Parts will be on their way in a hurry and at absolutely no cost.
Swatches are readily available for most TOV Furniture products. If they help you make a sale, just ask and we’ll ship them at no cost to any address in the continental United States.
RETURNS, CLAIMS and EXCHANGES
No one in the industry workers harder to ensure your order ships and arrives in good condition – you’ll it see it in packing materials exceeding the industry standard. All TOV Furniture products are shipped in 275 PSI cartons – even our sofas – and we only work with approved carriers that handle our furniture to our exacting demands. Still, things can happen and here’s what we suggest.
Inspect all merchandise at the time of arrival, note all damages including what might be concealed damages, and do it before signing the delivery receipt. If merchandise arrives damaged, contact us and provide pictures and details in writing. Damages that are not reported may limit our ability to assist you with later claims and we want to help you avoid that.
Defective merchandise must be returned in the original packing material. Damages that occur at the end user's location require the end-user to assume responsibility to keep all of the packaging materials, provide necessary claim forms, and prepare the merchandise for pick-up. We’ll happily replace defective merchandise but, sorry, TOV Furniture cannot accept buyer’s remorse returns.
We accept order cancellations that are made before an order ships.
Choose from standard pallet fees of $10 per pallet, or if requested by the Dealer, double-pallets at $15 per pallet. Both options include strapping and all that’s required for safe, secure transit. .
With proper care, TOV Furniture will be enjoyed for years. When used for normal residential purposes, we warrant everything we build to be free from defects in materials and workmanship for one year from the date of delivery to the consumer. We are not responsible for any incidental or consequential damage.
Right to Repair: If damage or defect is deemed repairable, the dealer is[A1] responsible to make every reasonable effort to repair the item before a replacement or credit is issued. For repairs covered under our warranty, TOV will pay up to thirty percent of the item’s original cost. Only when an item is deemed to not be repairable is a credit or a replacement issued.
TOV Parts: We stock a large variety and when damage is limited to a small area, to resolve the issue and make a customer happy, at our discretion we’ll send the customer a replacement part.
Replacements: If a replacement is deemed necessary, TOV Furniture will provide it at no cost to the Dealer. While not responsible for related freight cost, TOV will handle of all of the shipping logistics in accordance with our policy.
If the order shows or develops a manufacturer defect after delivery and within the manufacturer’s warranty period, please contact TOV Furniture for assistance.
NOTIFICATION OF CHANGES
Information on our website is subject to modification without prior notification. Please return and check the TOV Furniture Terms and Conditions for updates and changes.
We thank you for your business and make you a simple promise we’ll keep: Expect the highest quality, the latest styles, and affordable value backed by customer service that’s about you and your customer’s satisfaction, not our convenience or what we’re selling.